Welcome to Racehorse EPM
SHIPPING & DELIVERY
SHIPPING INFORMATION:
Racehorse EPM ships all orders via USPS standard shipping. Once your order is packaged, it will be shipped promptly. Orders placed after 12:00 PM (noon) on Saturdays will be processed and shipped on the next business day, typically Monday.
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We strive to deliver your order within 2 to 5 business days; however, shipping times may vary based on location and USPS transit times. Please allow additional time for delivery during peak holiday seasons or unforeseen postal delays.
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If you have any questions regarding your shipment, feel free to contact our customer support team.
SHIPPING POLICY:
At Racehorse EPM, we ship using USPS for all orders. A flat-rate shipping and handling fee of $10.00 applies to domestic orders to cover packaging and shipping costs.
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Domestic Shipping
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Orders placed before 12:00 PM (noon) will be processed and shipped the same day whenever possible.
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Orders placed after noon will be shipped on the next business day.
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Delivery is typically expected within 2 to 5 business days, depending on USPS transit times and destination.
International Shipping:
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Orders under $250 will be assessed a $25 shipping and handling fee.
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Orders over $250 will be assessed a $10 shipping and handling fee.
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International delivery times may vary based on location, customs processing, and carrier transit times.
Please note that shipping times may be affected by factors beyond our control, such as carrier delays or peak holiday periods. If you have any questions regarding your shipment, feel free to contact our customer support team.
RETURNS AND EXCHANGE POLICY:
Racehorse EPM is dedicated to customer satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return and exchange policy. Please contact our customer service representative for any questions or to initiate a product return or exchange. Your trust and confidence in our products and services are of utmost importance to us.